Terms and Conditions
Welcome to Damascus House. By accessing our website, making a reservation, purchasing event tickets, or using our services, you agree to the following Terms and Conditions.
1. General Information
Damascus House is an Arabic halal restaurant located in Prague, Czech Republic. These Terms and Conditions apply to all visitors, customers, reservations, online orders, and event ticket purchases made through our website.
2. Reservations
Customers may reserve tables through our website by providing their name, email address, and phone number.
- All reservations are subject to availability.
- Damascus House reserves the right to cancel or modify reservations if necessary.
- Customers are responsible for providing accurate information.
- We may contact customers by phone or email regarding their reservation.
- Guests are encouraged to arrive on time. During busy periods, delayed reservations may be canceled.
3. Event Tickets
Tickets purchased through our website are valid only for the selected event and date.
- All ticket sales are final unless the event is canceled by Damascus House.
- Tickets may not be duplicated, resold, or transferred without permission.
- Damascus House reserves the right to deny entry if a ticket is invalid or duplicated.
- Event schedules, performers, or timings may change without prior notice if necessary.
4. Payments
Payments on this website are processed securely through third-party payment providers including WooPayments and Stripe.
- We do not store credit card information on our servers.
- All prices are displayed in Czech Koruna (CZK) unless otherwise stated.
- Damascus House reserves the right to change prices at any time.
5. Cancellation and Refund Policy
- Refunds are only issued if an event is officially canceled by Damascus House.
- No refunds are provided for no-shows, late arrivals, or unused reservations.
- Reservation cancellations should be communicated as early as possible.
6. Customer Conduct
All guests are expected to behave respectfully toward staff, performers, and other customers.
Damascus House reserves the right to refuse service or remove any customer engaging in inappropriate, abusive, dangerous, or disruptive behavior.
7. Privacy Policy
Personal information collected through reservations, bookings, or purchases is used only for customer communication, reservation management, payment processing, and service improvement.
We do not sell or share customer information with unauthorized third parties.
8. Website Usage
- All website content, logos, photos, and branding belong to Damascus House.
- Unauthorized copying or misuse of website content is prohibited.
- Users may not attempt to damage, hack, or interfere with the website functionality.
9. Limitation of Liability
Damascus House is not responsible for:
- Technical website interruptions
- Payment provider outages
- Customer device or internet issues
- Lost personal belongings during events or restaurant visits
10. Contact Information
Damascus House
Hybernská 1011/28
110 00 Prague
Czech Republic
Phone: +420 727 979 769
Email: info@damascushouse.cz
11. Changes to Terms
Damascus House reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Last updated: May 2026